Privacy Statement
At WOPL! – World of Play & Learning – we think it's important to handle your personal data with care. In this statement we explain which data we collect via our website, why we do so and how we safeguard your privacy.
Contact details – who collects your data?
WOPL! Amsterdam B.V.
Stadionplein 300
1076 CK Amsterdam
Chamber of Commerce number: 96704160
Email: info@wopl.nl
When do we collect your data?
We collect your personal data when you:
– Order tickets or products via our website
– Sign up for our newsletter
– Contact us by email or contact forms
– Visit our website (via cookies)
Which data do we process?
Depending on how you use our website, we may process the following data:
- First and last name
- Gender
- Date of birth
- Email address
- Phone number
- IP addresses and device type
- Data about your activities on our website
- Other personal data that you have actively shared with us in writing, by phone or electronically
- Transaction data (purchase date, ordered products and amount).
- Images we capture during activities or events for use on our website or communication channels. This only happens with prior consent.
We do not process special categories of personal data unless this is explicitly necessary and you give consent for it.
Data of children under 16
Our services are aimed at young children, but personal data may only be provided by or with the consent of a parent or legal guardian. If we discover that we have collected personal data of a child under 16 without parental consent, we will delete this data as quickly as possible. Parents who suspect that we have collected their child's data without consent can contact us via info@wopl.nl.
What do we use your data for and on what basis?
We use your data exclusively for the following purposes and on the following legal bases:
| Purpose | Legal basis |
|---|---|
| Processing ticket and webshop orders | Performance of a contract |
| Sending confirmations or practical information | Legitimate interest |
| Sending the newsletter if you have signed up for it | Consent |
| Improving our website and services | Legitimate interest |
| Using marketing cookies for personalised ads and retargeting | Consent |
How long do we keep your data?
We do not collect more data than necessary and do not keep it longer than legally permitted or strictly necessary:
- Order data: 7 years (tax retention obligation)
- Newsletter subscriptions: until unsubscription
- Contact requests: maximum 1 year
- Website use (cookies): see cookie policy
Do we share data with third parties?
Your data is not shared with third parties, unless this is necessary to carry out our services. Think of payment providers, newsletter services and web analytics parties. We conclude data processing agreements with these parties. If data is processed outside the European Economic Area (EEA), we ensure appropriate safeguards, such as standard contractual clauses (SCCs).
How do we secure your data?
We take appropriate security measures to prevent misuse, loss of or unauthorised access to data. Our website is secured with SSL, and we ensure that only authorised staff have access to personal data.
Why do we have camera surveillance?
To protect the safety of visitors, staff and property, WOPL! uses camera surveillance in and around the location.- Purpose: Preventing and recording incidents, and supporting their handling. Camera surveillance takes place on the basis of the legitimate interest of WOPL! and its visitors
- Retention period: Camera footage is kept for a maximum of 14 days, unless longer retention is necessary in connection with an incident or a request from a competent authority such as the police.
- Proportionality: Camera surveillance is limited to general and public areas within WOPL! and is not applied in toilets, changing rooms or other places where visitors may expect increased privacy.
- Access: Camera footage is not shared with third parties, unless this is legally required or necessary in the context of investigation and enforcement.
How do we handle cookies?
WOPL! uses cookies to improve the functioning of the website and to keep anonymised visitor statistics. On your first visit to our website you get the option to adjust your cookie preferences. For more information you can consult our cookie policy.
What are your rights?
You always have the right to:
– Access the data we process about you
– Have your data corrected or deleted
– Object to the use of your data
– Withdraw your consent (e.g. for the newsletter)
– Transfer data (data portability)
You can submit a request via info@wopl.nl. We respond within two weeks.
Questions or complaints?
Do you have questions about this privacy statement? Then contact us via info@wopl.nl.
Are you not satisfied with how we handle your data? Then please first contact us via info@wopl.nl. If we can't reach a solution together, you can file a complaint with the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl.
This privacy statement was last updated on: 18-08-2025.
